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Date of Commencement
Warranty for classroom device(s) (Edutech Products) begins from the invoice date issued to the end-user.
Comprehensive warranty coverage and technical support for Interactive Flat Panels, Smart Boards and classroom display devices across India.
Edutech Solutions provides a comprehensive warranty policy for Interactive Flat Panels, Smart Boards, and classroom display devices in India. This policy outlines coverage, exclusions, SLA response times and shipping damage guidelines.
Warranty for classroom device(s) (Edutech Products) begins from the invoice date issued to the end-user.
Standard warranty covering manufacturing defects. Extended warranty applies as per invoice.
Repair or rectification of manufacturing defects under normal usage conditions within India.
Standard accessories are covered under a 90-day replacement warranty. Optional accessories have separate warranty terms.
Expected response and resolution timelines based on city tier.
| City Tier | Response Time | Remote Resolution | Onsite Resolution |
|---|---|---|---|
| Tier 1 Cities | 6 Working Hours | Next Working Day | Up to 2 Working Days |
| Tier 2 Cities | 6 Working Hours | Next Working Day | Up to 3 Working Days |
| Tier 3 & Tier 4 Cities | 6 Working Hours | Next Working Day | Up to 4 Working Days |
Replacement dispatch and delivery timelines will be added where applicable.
Invoice and diagnostic details are mandatory.
Original packaging must be retained for safe transport.
Backup all data before sending the device for service.
Implied warranties are limited by applicable law.
Any shipping damage must be reported within 24 hours of delivery. Video recording of the unboxing process is strongly recommended.
Our support team is available to assist with warranty claims, technical issues and service requests.