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Date of Commencement
Warranty for Edutech products begins from the invoice date issued to the end-user.
Warranty coverage and technical support for Interactive Flat Panels, Smart Boards and classroom display devices across India.
Edutech Solutions provides a warranty policy for Interactive Flat Panels, Smart Boards and classroom display devices in India. This policy outlines coverage, exclusions, support response times and shipping damage guidance.
Warranty for Edutech products begins from the invoice date issued to the end-user.
Standard warranty covers manufacturing defects. Extended warranty applies as stated on the invoice.
Third-party branded products are covered by the respective OEM's warranty.
Repair or rectification of manufacturing defects under normal usage conditions in India.
Manufacturing DefectsStandard accessories are covered under a 90-day replacement warranty. Optional accessories may have separate warranty terms.
Expected response and resolution timelines based on city tier.
| City Tier | Response Time | Remote Resolution | Onsite Resolution |
|---|---|---|---|
| Tier 1 Cities | 6 Working Hours | Next Working Day | Up to 2 Working Days |
| Tier 2 Cities | 6 Working Hours | Next Working Day | Up to 3 Working Days |
| Tier 3 & Tier 4 Cities | 6 Working Hours | Next Working Day | Up to 4 Working Days |
Confirm these service timelines with your support team before publishing if they are not yet formally approved.
Invoice and diagnostic details may be required.
Retain original packaging for safe transport where possible.
Back up your data before sending a device for service.
Warranty rights are subject to applicable law and the invoice terms.
Report shipping damage within 24 hours of delivery. Keep packaging and delivery evidence, and record the unboxing where possible. Confirm this reporting window against your approved shipping policy.
Our support team can assist with warranty claims, technical issues and service requests.